We're about to apply for passports for the entire fam - we're off to the ancestral family homeland of British Columbia later this summer and the new rules state we need passports to cross any border, even just to Canada.
As of just a couple of weeks ago, the rules have changed yet again. We don't have to have the actual passports, just proof that our applications have been submitted. Which is good news, because the State Dept, the agency which issues passports, is so far behind in processing new passport applications, they may never catch up.
Here's the latest on the passport processing fiasco: In addition to a signficant shortage of workers and slow hiring for no apparent reason, it turns out that initial data entry of applications, which is performed by a government contractor, is slow and riddled with errors. That contractor? My favorite former employer: Citigroup.
Based on my experience with Citigroup's ponderous bureaucracy, emphasis on avoiding blame and covering one's a**, complete lack of understanding of basic process design, dehumanizing work environment, lousy pay, and lousier benefits, I am shocked, SHOCKED, to hear Citigroup has made a mess of things.
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