Here's the story of a Cincinnati-area couple who took Best Buy's word their "unusable" hard drive was destroyed after it was replaced. The couple received a phone call a few months later from the dude who bought the intact drive, with all data still there, at a flea market for $25.
If you didn't already know it, your best bet for an old hard drive is to destroy it yourself. If you're not comfortable with doing it yourself, take it somewhere reputable, watch them wipe it, then ask them to plug it into a computer for you to review afterwards.
Make sure your data is well and truly gone!
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